Customer Service - The best way to deal with customers

Dealing with customers is not easy - each transaction brings its own history, experiences and current mood. Some may, consciously or not, you try to blow off steam, and you can be comfortable grip!

Noted that customer service is a difficult job to do well, it's no wonder that those in the forefront at times assume the indifference and act as if they do not care. Everyone we met the 'jobsworth' explaining away poor customers blaming company policy or in another department. Indifference can be a protection against what sometimes feels like a very personal attacks.

Without the protection of indifference, we run the risk of upsetting our customers for hurting our feelings or to become involved in an angry confrontation. Or you can stay cool while talking to the customer, but once you are out the door or put the phone down, we let loose with a torrent of insults! Perhaps we feel we can handle all the stress of our day, just to drive like a madman on the way home or arrive in a bad mood.

Ideally, the best way possible, we can approach customer service is to use every meeting with a client to improve the reputation of our company. We live in an imperfect world where we all make mistakes and, inevitably, sometimes things go wrong. In my experience, when something went wrong and the customer complains, you have a wonderful opportunity to create a much stronger loyalty to the company that if everything goes right! ......