Customer Service and the U.S. Post Office

Running a post office is no easy task and many times there is a line. Customers waiting in line, of course, believe that if they wait too long that customer service is not good. They equate their time wasted with poor service. It is not hard to run a post office, but it is difficult to staff the front office.

That's because customers are jerky and there are mandatory breaks for employees. In addition, many people go to the post office during lunch break and that is the exact same time there are fewer helpers reception at the post office work.

These problems are exacerbated during the Christmas rush. Most post offices are open extra hours to help relieve some of the lines, but not so easy for them to add more people on duty during the Christmas period only as UPS does.

Yet, these lines are treated by customers for poor service. Excuses are not good enough for the customer who must wait in line 20 minutes and pay and is difficult to convince the customer after waiting in line that the service is good.

The Post Office of the U.S. goes out of its way to promote good customer service and trains all of its citizens to respect the customer and to meet aggressive behavior. However, people still out of line because they are angry to have to wait for 20 minutes just to send a letter or a package.

The customer service is never easy if you are in a post office or a local retail store. But it is something that must be given or customers will be very upset. Please consider all this in 2006 .......